Use Cases
Aseto’s AI Voice Secretary helps government departments automate citizen calls, answer FAQs 24/7, route inquiries smartly, and reduce wait times — improving efficiency and public satisfaction.
Aseto’s AI Voice Assistant was trained on the department’s official FAQ database and guidance documents. It speaks in the same tone and terminology as the public office, ensuring every answer is consistent, compliant, and accurate.
The Department of Development Licensing was overwhelmed. Every day, hundreds of citizens, architects, and contractors called with questions about permits, documents, or procedures:
“Do I need a building permit for a home renovation?”
“Which forms do I submit for a boundary wall?”
“How long will my application take?”
Most of these were routine, repetitive questions, but each call still required a human agent. During peak hours, lines were full, callers waited, and staff couldn’t focus on complex cases that actually required expertise.
Citizens often needed help after office hours, but the department could only respond during the day. Frustration grew,both for callers and the public servants trying to help them.
The department introduced Aseto’s AI Voice Licensing Assistant, a voice-powered AI system designed to handle common permit inquiries automatically, 24/7.
Always On, Always Informed
Now, when citizens call the department’s main number, they’re greeted by a natural, human-sounding AI Voice Agent:
Now, when citizens call the department’s main number, they’re greeted by a natural, human-sounding AI Voice Agent:
“Welcome to the Development Licensing Department. How can I assist you today?”
Whether they ask about building permits, application procedures, required documents, or fees, the AI provides instant, accurate answers,no waiting, no transfers.
If a caller asks, “Do I need a permit for adding a small storage room?” the AI explains the general rules and clarifies when an engineer’s approval is needed. If the request is too specific, like “I want to build near a heritage site,what do I do?” the AI instantly recognizes the complexity and says:
“Let me connect you with a licensing officer who can review your case.”
The call is transferred to the correct human expert, seamlessly and with full context.
Aseto’s AI Voice Assistant was trained on the department’s official FAQ database and guidance documents. It speaks in the same tone and terminology as the public office, ensuring every answer is consistent, compliant, and accurate.
Outside of working hours, the AI continues to operate,taking calls, answering what it can, and recording details for follow-up where human input is needed.
“I called at 8 p.m. to ask about my building permit documents,and got the answer instantly.”
Citizens no longer wait in line or repeat the same questions to multiple departments. They simply speak naturally, and the AI provides the information they need, instantly, clearly, and politely.
Within the first month of deployment:
With Aseto, every government department can offer voice-driven support that feels human, operates continuously, and scales effortlessly.
No busy signals. No delays. Just trusted, efficient, citizen-friendly service,powered by AI Voice.
And don’t forget all calls get answered
See how ASETO drives real impact across healthcare, hospitality, and public services with intelligent, always-available voice automation.
AI that streamlines patient scheduling, reduces wait times, and improves operational efficiency across clinics and hospitals.
Deliver exceptional guest experiences with AI-powered concierge assistance, instant bookings, and 24/7 support.
AI that streamlines patient scheduling, reduces wait times, and improves operational efficiency across clinics and hospitals.
Find out how ASETO helps your business automate calls, improve service quality, and scale effortlessly.
