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Use Cases

The Always-Available Digital Concierge

Aseto’s AI Concierge helps hotels and resorts deliver 24/7 guest service across voice, chat, and messaging apps. Automate requests, reduce front desk load, and boost guest satisfaction by 27%

The Problem

At OceanWave Resort, guest satisfaction was a top priority ,but their concierge team was overwhelmed.

During peak hours, guests often had to wait in line or call multiple times just to ask for extra towels, book a dinner reservation, or check spa availability.

Always Available, Always Accurate.

Meanwhile, requests were coming in from everywhere:

Some guests used WhatsApp or Instagram DM

Others called the front desk

And some simply asked through the hotel website chat

The result?

Messages got lost, response times lagged, and guest experiences suffered. Staff struggled to keep track of requests across channels, while guests expected instant service ,anytime, from anywhere.

The Aseto Solution

The hotel introduced Aseto AI Concierge, a unified AI-driven communication system that connects guests with the hotel through any channel they prefer, voice or text.

Here’s how it worked:

Omnichannel Guest Experience

Guests could message or call the hotel through WhatsApp, Telegram, Facebook Messenger, the hotel website, or even the room phone ,all powered by Aseto’s AI.

Example: “Hi, can I get two more towels in Room 308?”

The AI instantly confirmed and notified housekeeping ,no waiting, no transfers.

The AI Voice Agent answered incoming calls 24/7, handling everything from booking confirmations to dinner reservations and check-in details.

  • Integrated directly with the Property Management System (PMS), it could check room availability, update bookings, and answer questions instantly.
  • When guests called for restaurant recommendations, it didn’t just read from a list ,it suggested options based on time, preferences, and even availability.
  • Housekeeping: Requests like “extra towels” or “room cleaning” were automatically routed to the right department.
  • Dining & Experiences: The AI could suggest and book the hotel restaurant, nearby activities, or partner tours.
  • Guest Support: Questions like “What time is checkout?” or “Where’s the nearest beach?” were answered instantly ,without human involvement.

The Impact Of Aseto Ai

  • Guests interacted naturally, in any channel or language they preferred.
  • Staff had fewer manual tasks and more time for personal service.
  • The hotel generated new revenue through smart recommendations and automated upsells.

The Results

Within the first month of use:

  • Response time dropped from 10 minutes to under 30 seconds.
  • Guest satisfaction scores increased by 27%.
  • Front desk workload reduced by 45%.
  • More upsells from dinner bookings, spa services, and local experiences.

The Future of Hospitality

With Aseto, every guest has a personal AI concierge, available instantly by text, voice, or phone, and fully integrated into the hotel’s PMS.

No missed requests. No delays. Just seamless, human-like service, powered by AI.

AI Solutions for Every Industry

See how ASETO drives real impact across healthcare, hospitality, and public services with intelligent, always-available voice automation.

Our product

Healthcare

AI that streamlines patient scheduling, reduces wait times, and improves operational efficiency across clinics and hospitals.

Hospitality

Deliver exceptional guest experiences with AI-powered concierge assistance, instant bookings, and 24/7 support.

Public Service

AI that streamlines patient scheduling, reduces wait times, and improves operational efficiency across clinics and hospitals.

Unlock the Power of ASETO

Find out how ASETO helps your business automate calls, improve service quality, and scale effortlessly.

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